FAQ: Cross-border network acceleration Q&A

No. Registration only asks for a username and a password — fill those in and you can log in. There is no email verification step and no confirmation email to wait for. The point is to keep sign-up as short as possible and collect less personal information. Keep your username and password somewhere safe; saving them to a password manager right after registering is a good habit.

As many as you like. One subscription can be online on several devices at once — no separate purchase per device, and devices don't push each other offline. What you actually experience depends far more on your local network and the route you pick than on the number of devices.

The subscription link itself is fixed and never needs replacing. What does need updating is the node list inside your client: the service keeps adding and adjusting routes, so when you notice far fewer nodes than you expect, or a region has new routes you can't see, run an update subscription in your client to pull the latest list.

After a plan change (moving from the ¥9.9 tier to the ¥18 tier, for example) it's also worth updating manually so the client syncs to the new configuration.

No. A subscription is tied to your account, not to a device. Install the client on the new device, fetch the subscription with the same account and import it — you can keep using the service, and the setup on your old device doesn't stop working. If you're retiring the old device, disconnect in the client and delete the local configuration so it doesn't linger on a machine you no longer use.

Check three things in order: whether the client is on the current version, since older builds may not support the newer subscription format; whether you copied the subscription link in full, since the link carries parameters and one missing character breaks it; and whether your local network is working.

If all three check out and it still fails, try again on a different network, or open a ticket from the user panel with your client name and the error message.

First work out whether nothing loads or only some sites don't. If nothing loads, disconnect and reconnect, then try another route in the same region. If only certain sites fail, split-routing rules are usually sending that domain direct — switch to global mode and try again. If global mode works and rule mode doesn't, the rule list needs updating.

Also check that your system clock is accurate: a large time offset breaks the encrypted handshake, which shows up as connected but nothing loads.

The usual reason is that the app uses its own network stack or does its own DNS resolution, bypassing the proxy port your client sets. The fix is to switch the client to global mode, or turn on per-app proxying (TUN) and add that app to the proxy list explicitly.

Some apps force IPv6 or QUIC; in that case, disable IPv6 direct connections or turn off QUIC in the client so the traffic returns to the proxied path. The switches sit in different places on each platform — the guides page has the import and setup steps for your platform.

On mobile, the most common cause is the system's battery policy freezing the client in the background — especially noticeable on Android. Adding the client to the battery optimization whitelist and allowing background activity cuts disconnects noticeably.

On desktop, drops usually happen when the network changes and the client doesn't reconnect automatically (Wi-Fi to Ethernet, or moving to another Wi-Fi); enable auto-reconnect and launch at startup in the client. If one route drops often, try another and watch — that tells you whether the problem is local or on the route.

First check that your system time syncs automatically — an offset of more than a few minutes breaks the encrypted handshake, and it's the most common cause. Next, make sure the client is up to date.

If the error appears on only one route, switching routes will confirm whether it's that single route; if several routes give the same error, your local network is probably interfering — try another network and send the full error message through a ticket.

No email address is linked at registration, so there's no self-service email reset. Open a ticket from the user panel with your account name and roughly when you registered, and support will verify it and help you reset. To avoid this, save your username and password in a password manager right after registering.

The bottleneck at peak hours is usually congestion at the cross-border exit, not your local bandwidth. Start by changing the route type: IEPL dedicated routes hold up noticeably better than standard relay routes at peak hours, and when one route is busy, another route in the same region can improve things right away.

Then check your side: pause downloads and cloud backups that are eating bandwidth, make sure the router isn't applying a speed limit, and prefer the 5GHz band for wireless. If you only need a few services proxied, route just that traffic through the client and let everything else go direct to reduce concurrency on the route.

IEPL dedicated routes run on a private channel and don't compete with other public internet traffic, so they're the most stable at peak hours — good for video meetings and long sessions. Relay routes pass through one internal hop, cost less, and suit everyday browsing and streaming. Direct routes connect straight from your location to the exit node, giving the shortest path for latency-sensitive work, though they're more exposed to public internet fluctuations.

Picking is simple: choose an entry point closer to you by region first, then pick the type by use case — and if you're unsure, start with an IEPL dedicated route.

A speed test measures momentary throughput to the test server, which isn't the same as how a specific service performs. Whether pages and video feel smooth depends more on route stability and packet loss than on the peak number in a speed test app.

The test itself also uses bandwidth — running a test while streaming 4K skews both. A more practical way to judge a route: use the same kind of service for ten-odd minutes at a fixed time of day and see whether it stays steady.

Streaming platforms determine your region by exit IP and update their rules from time to time. When a regional catalog won't open, switch to another route in that region first, then reopen the app and clear its cache once. In a browser, use a private window so old location data isn't reused.

If a route consistently fails on a particular platform, report it through a ticket — routes get adjusted based on that feedback.

That's because traffic to those sites is also being sent through the proxy. Switch the client from global mode back to rule mode and mainland China domains will go direct, which usually fixes it immediately. If it's still slow in rule mode, check whether a custom rule is misclassifying a mainland China domain as needing the proxy, or add that domain to the direct list manually.

A monthly subscription resets each month: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB, with the allowance resetting monthly on your activation date — a good fit if you use the service every day. A data pack is a fixed allowance that lasts until it's used up and never expires: ¥158/300GB, ¥358/1000GB, ¥658/3000GB — better if your usage is sporadic or limited to short trips and travel.

Steady usage: monthly subscription. Irregular usage: data pack.

Upgrades are prorated into remaining days based on the price difference, so you don't buy a second plan. For example, moving from the ¥9.9 tier to the ¥18 tier: the system calculates the difference between the two plans against the days left in your current cycle, and the upgrade takes effect as soon as you pay the difference. After upgrading, update the subscription manually in your client so the node list and new allowance sync.

The service offers a 30-day no-questions-asked refund. Open a ticket in the user panel with your account name and order number — no reason needed. Refunds go back through the original payment method, and how fast it lands depends on the payment provider.

Alipay, WeChat, and USDT. Choose a payment method on the checkout page after ordering and follow the on-screen steps. Once payment completes, the order status updates automatically and your plan allowance is credited right away — no manual confirmation needed.

No. A data pack is a fixed allowance that lasts until it's used up, never expires, and isn't reset monthly. You can buy 300GB once and spread it over several months; the remaining balance stays in your account. Monthly subscription allowances reset each month on your activation date — the two are counted separately and can coexist.

Refresh the overview page in the user panel first — order status only updates after the payment provider calls back, which usually takes a few dozen seconds. If it still hasn't arrived after ten minutes, send the order number through a ticket so it can be checked.

When paying with USDT, make sure the transfer network matches the one shown on the checkout page; the wrong network delays crediting.